Concepts4™ was founded in Albany, NY in 1993 by Jim Harris, Sr. to service the needs within the New York State Public School System. The focus at the time was to introduce a better cleaning system to custodial departments for the purpose of increasing quality and productivity. In July of 1995, Concepts4™ began national executive seminars and workshops on “How to Implement Team Cleaning” and quickly became the key source for evaluation and education for an accelerated, science based cleaning system. The seminars have been attended by a who’s who of organizations from healthcare, education, industry, building service contractors, manufacturers, distributors, government, military, research scientists and cleaning industry consultants.
With continued improvement of the process, Team Cleaning® (original concept by Larry Shidler, founder Pro Team, Inc.) has evolved into a state of the industry-cleaning concept based upon work simplification and redistribution. It very soon became evident that change management caused many seminar graduates to experience some difficulty during the implementation process. In most organizations, this was caused by restricted time, insufficient training resources and a lack of experience in leading change.
New support programs have been designed to assist in facilitating information transfer and overseeing actual implementation. On site workshops offered by Concepts4™ helped bring the correct process to interested organizations focused on the systems´ implementation. The system has expanded in two directions, overall management and computer aided quality monitoring.
Poor workmanship is a direct descendant of poor management practices. Concepts4™ has developed a management system to create and sustain high performance results. Training and quality monitoring have been a differential in many service organizations. Concepts4™ is now recognized as the leading trainer and implementation resource of High Performance Cleaning Utilizing Team Specialists.