Terms & Conditions


Privacy Policy

This Web site is owned and operated by or on behalf of Concepts4. We recognize that visitors to our site may be concerned about the information they provide to us, and how we treat that information. This Privacy Policy addresses those concerns. This policy may be changed or updated from time to time.

If you have any questions about our Privacy Policy, you can contact us at:

1988 Central Avenue
Albany, NY 12205
Phone: (888)494.3687
Fax: (518)456-6445

or contact us online.

We are available to answer your questions or hear your concerns.

Our Policy

Concepts4 uses its best efforts to respect and protect the privacy of our online visitors and donors. We will not share your e-mail address with third parties.

Concepts4 may share financial donor postal mailing lists with other non-profits for a one-time use by the other non-profit. If you are a financial donor to the Concepts4 , you may request that we withhold your mailing information from any list exchanges with other non-profits. Please contact us. In the subject field, type "Mailing List Opt Out" and provide us your name, e-mail or postal address depending on how you made your contribution to our organization. Concepts4 lists are never sold to third parties.

Is Credit Card Information Secure?

We care about the safety and security of your transaction. We use high grade encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high grade encryption and security protocols.

Is My Personal Information Secure?

Yes. The same high grade encryption and https security protocols used for financial transactions on our site are used in collecting personal information.

We Care About Doing It Right

In addition to maintaining privacy and security controls over information you share with us, Concepts4 works to accurately process your information. During business hours, staff are available to answer questions about your transaction by contacting us online.

Concepts4 employs error checking procedures to make certain transactions are processed completely and accurately. As necessary, changes are made to improve our systems. And, independent external and internal audits are conducted to ensure the privacy, security and appropriate processing of your information on our site.

How Do We Use "Cookies"?

Visitors should be aware that non-personal information and data may be automatically collected by Concepts4 Website through the use of "cookies." "Cookies" are small text files a Website can use to recognize repeat visitors, facilitate the visitor's ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto a visitor's system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. Concepts4 uses "cookie" technology to provide member services (such as member-only areas) and to obtain non-personal information from its online visitors in order to improve visitors' online experience and facilitate their visit within our site.

Return Policy & Procedure

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Concepts4  will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.

General Guidelines
To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided.. All packing materials, manuals, diskettes, CDs, digital media, s and other accessories and documentation must be included. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Concepts4 sole discretion.

Software, Intellectual materials, Multimedia

Software, DVD's, Training manuals and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase for the same item or title only.

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in Concepts4 return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at Concepts4  sole discretion.

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Concepts4 reserves the right to charge a restocking fee up to 25% at Concepts4  sole discretion. Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria

Products must be in the original packaging, and shipped securely
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.

Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

Products so labeled with a security seal, must have the seal intact and not tampered with.

Return Authorization Number

Returns will not be accepted without a valid Return Authorization (RA) number. Unless otherwise specified in the item listing on our website or in our Return policy, you may request an RA within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Concepts4 sole discretion.

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Concepts4 shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Concepts4 may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.


In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Concepts4, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.

Shipping Policy

All orders ship out within five business days of purchase.

Standard shipping is via U.S. Postal Service (USPS). For faster service, FedEx Express may be selected for an additional fee.  Please note that we cannot ship to P.O. Boxes.

For delivery times and estimates, please note the following:

  • Credit card authorization and verification must be received prior to processing
  • USPS and FedEx deliveries occur Monday through Friday, excluding holidays.
  • Tracking numbers will be emailed once the shipment is ready to be sent, where applicable.

Shipping & Handling Costs

USPS shipping rates are calculated based upon package weight. All FedEx packages are shipped Standard Overnight which is equal to Next business afternoon.

Thank you for visiting our site. Please contact us should you have any questions about the operation of the site.